Privacy Policy
Last updated: May 22, 2026 · Effective: May 22, 2026
1. Introduction
RG Premium Product ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rgpremiumproduct.com or make a purchase from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and billing/shipping address
- Payment information (processed securely via Razorpay/Stripe — we do not store card details)
- Account credentials (username and encrypted password)
- Order history and purchase preferences
- Communications you send us (support tickets, reviews, feedback)
We also automatically collect certain information when you visit our site:
- IP address, browser type, operating system, and device information
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies (see Cookie Policy)
3. How We Use Your Information
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Manage your account and provide customer support
- Send promotional communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud and unauthorized access
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Shipping partners (Delhivery, BlueDart), payment processors (Razorpay), email services (Mailchimp)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, secure data centers, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@rgpremiumproduct.com.
Email: privacy@rgpremiumproduct.com · Phone: +91 7565893253
Terms of Service
Last updated: May 22, 2026
1. Acceptance of Terms
By accessing and using RG Premium Product's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Use of the Website
You agree to use our website only for lawful purposes. You must not:
- Use the site in any way that violates applicable laws or regulations
- Transmit any unsolicited or unauthorized advertising material
- Attempt to gain unauthorized access to any part of the website
- Use automated tools to scrape or extract data without permission
- Impersonate any person or entity
3. Product Information
We strive to display product colors, descriptions, and specifications as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual product. Prices are subject to change without notice.
4. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order. Payment must be received in full before dispatch. We accept UPI, credit/debit cards, net banking, wallets, and cash on delivery.
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of RG Premium Product and is protected by applicable intellectual property laws.
6. Limitation of Liability
RG Premium Product shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
7. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.
Refund & Return Policy
Last updated: May 22, 2026
30-Day Return Guarantee
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Return Eligibility
Items are eligible for return if they are:
- Returned within 30 days of delivery
- In original, unused condition with all tags attached
- In original packaging with all accessories included
- Accompanied by the original invoice
The following items are not eligible for return:
- Personalized or custom-made items
- Intimate apparel and swimwear (for hygiene reasons)
- Digital products and gift cards
- Items damaged due to misuse or negligence
Return Process
| Step | Action | Timeline |
|---|---|---|
| 1 | Initiate return via My Account or WhatsApp | Within 30 days of delivery |
| 2 | Free pickup scheduled from your doorstep | Within 2-3 business days |
| 3 | Quality check at our warehouse | 2-3 business days after pickup |
| 4 | Refund processed to original payment method | 5-7 business days after QC |
Refund Methods
- UPI/Bank Transfer: 3-5 business days
- Credit/Debit Card: 5-7 business days
- Store Credit: Instant (bonus 10% extra)
- COD Orders: Bank transfer within 7 business days
Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos. We will arrange an immediate replacement or full refund at no cost to you.
Shipping Policy
Last updated: May 22, 2026
Domestic Shipping (India)
| Shipping Type | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3-5 business days | Free above ₹999 · ₹99 below |
| Express Delivery | 1-2 business days | ₹199 flat |
| Same Day Delivery | Same day (order before 2 PM) | ₹499 flat |
| Scheduled Delivery | Choose your date | ₹149 flat |
International Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| South Asia (SAARC) | 5-7 business days | ₹499 |
| Middle East & Africa | 7-10 business days | ₹999 |
| Europe & Americas | 10-14 business days | ₹1,499 |
| Rest of World | 14-21 business days | ₹1,999 |
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Processing
Orders are processed within 24 hours on business days (Monday–Saturday, 9 AM–6 PM IST). Orders placed on Sundays or public holidays are processed the next business day.
Order Tracking
Once your order is shipped, you'll receive a tracking number via SMS and email. You can track your order in real-time through your account dashboard or our shipping partner's website.
Shipping Partners
We partner with Delhivery, BlueDart, DTDC, and India Post for domestic deliveries, and DHL, FedEx, and Aramex for international shipments.
Cookie Policy
Last updated: May 22, 2026
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (cart, login session) | Session |
| Analytics | Google Analytics — understand how visitors use our site | 2 years |
| Marketing | Google Ads, Meta Pixel — show relevant advertisements | 90 days |
| Preferences | Remember your theme, language, and display preferences | 1 year |
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. You can also opt out of analytics cookies by visiting Google's opt-out page.
Contact Us
We're here to help — reach out through any channel below
yasbhaiji7565@gmail.com
Response within 24 hours
+91 7565893253
Mon–Sat, 10 AM–6 PM IST
RG Premium Product
Bangalore, Karnataka
India — 560001